Policies & Returns
All products are designed and handmade by Tracey Tanner.
For questions about products or other business inquiries, please contact customer service via email, phone, or fax. We try to answer most inquiries in a few days but sometimes it can take a little longer.
Custom and Wholesale Orders
Custom combinations and treatments are available. To inquire about custom options and rates, or if you are a retailer and wish to discuss wholesale orders, please contact customer service.
Delivery and Lead Time
As all products are handmade when ordered, please allow 2-4 weeks for delivery on individual orders. Lead times may vary. Lead time for Wholesale orders varies between 8-12 weeks, please contact to get an estimate. If rush delivery is desired, please specify in the customer comments box in the shopping cart or contact customer service to see if it's possible. Availability of expedited shipping is not guaranteed and is dependent on volume of current orders.
To cancel an order, please contact customer service immediately. Orders cancelled after 24 hours are subject to a 25% restocking charge. Cancellations after 48 hours are subject to a 50% restocking charge. No cancellations are accepted once an order has been shipped.
Please contact customer service for pricing on all repairs. You will be given a reference number at time of call.
Returns and Exchanges
For all retail orders - All items are FINAL SALE. Damaged items may only be exchanged for exact replacements. If there is a defect that item may be exchanged only for a replacement of the exact same item and if that item is not available a credit will be applied to your account in the amount of the item. For any issue customer service must be contacted within 48 hours of receiving an item.
For all wholesale orders, should there be a defect the item will be replaced with the exact item. If the specific item is not available a replacement of the same item in a different color or finish is the only substitute. All immediate orders are final sale.
As all items are made to order we do not offer returns or exchanges. Should an exchange be desired please contact customer service to find out if the item is eligible for exchange. If the item is eligible a restocking fee of 50% will be required. Please DO NOT send back until you get an authorization number and shipping information. If you return without authorization no refund of any kind will be issued. When exchanging an item, shipments must be insured and all shipping charges must be prepaid (shipping charges on all exchange merchandise are non-refundable and exchanges will incur additional charges). All exchanges must reference their authorization number and be clearly labeled as exchange. Merchandise must be mailed through a delivery service that provides a tracking number and requires signature for verification of receipt. (For example: FedEx, UPS, or USPS registered mail).
All items bought in the LAST CHANCE SALE section are final sale.
Gift certificates can be ordered on the website and will be sent via email to the recipient. All gift certificates are numbered, non-transferable, and are the property of the holder of the certificate. Lost or stolen gift certificates are not refundable. Gift certificates cam be redeemed online for merchandise only.
Tracey Tanner reserves the right to make minor design changes, alter dimensions, and modify materials as necessary without notice. As every item is handmade, some items may vary slightly from listed information. Slight variations in size and/or color do not indicate defects and are not considered flaws, and are the trademark of handmade products.
Please review the Terms and Conditions.